Citric’s services can be summarised as follows:
Citric offer more than technical expertise. We are focussed on helping to achieve fully integrated business systems that deliver a Service Orientated Architecture helping your business provide a more satisfactory experience for your clients.
Citric can work with your IT department and business managers to develop a PoC (proof of concept), functional specification and then a technical specification. We can then take responsibility for delivering the project independently or working alongside your internal IT department or provide a technical lead to consultant as your department takes responsibility for changes.
For more information on our infrastructure services, please
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We offer flexible 3rd/4th line support contracts which typically provide the following services:
- 4 hour response time to all support requests
- 8 hour resolution time to all support requests
- Online Technical Support site
- Named Support Contact
- Experienced, Microsoft Certified experts
Citric’s aim is to ultimately enable its clients to be able to comprehensively support their internal systems removing the need for expensive consultancy services for prolonged periods of time.
For more infomation on Citric's support services, please
click here
Citric provide remote working services from our own datacentre for two key scenarios:
- Hosting complex applications
Application hosting enables us to develop, host, and support custom applications, all under one roof. This significantly reduces the complexity of the application, gives customers a single point of contact - all of which reduces application costs. For further information on Citric's application development and hosting services please click here.
- Cost-effective collaboration solutions for teams
As IT has become more dynamic, the cost of implementing and supporting critical collaboration systems such as Exchange, Office and SharePoint have risen sharply. By outsourcing these systems to Citric, your organisation can utilise all the benefits of enterprise-class collaboration software, with increased reliabilty and support expertise, without the associated costs of hardware, upfront licensing, in-house IT training etc. For more infomation on outsourced collaboration from Citric, please click here.