We offer flexible 3rd/4th line support contracts which typically provide the following services:
- 4 hour response time to all support requests
- 8 hour resolution time to all support requests
- Online Technical Support site
- Named Support Contact
- Experienced, Microsoft Certified experts
Citric’s aim is to ultimately enable its clients to be able to comprehensively support their internal systems removing the need for expensive consultancy services for prolonged periods of time.
Technical Support site
The Citric support website (built on SharePoint technology) allows customers to submit and track their own support requests, and use Citric's own knowledge base.